Australian Unity home loan and transaction banking products are issued and serviced by Big Sky Building Society Ltd ABN 30 087 652 079 AFSL/Australian Credit Licence number 237994.
Transaction and Savings Accounts – Terms and Conditions
General Terms and Conditions (relevant to ALL products)
• Big Sky Privacy & Credit Reporting Policy
• Privacy Notice
• Financial Services Guide
• Big Sky Visa Debit Card Conditions of Use
• Big Sky Visa Credit Card Conditions of Use
• Cash Rewards Terms and Conditions
• Summary of Accounts and Access Facilities
Self Service Access Facilities
ePayments Code (the Code)
The ePayments Code (formally known as the Electronic Funds Transfer Code of Conduct) regulates electronic payments, including ATM, EFTPOS and credit card transactions, online payments, internet and mobile banking, and BPAY®. The Code is a voluntary code of practice, of which Big Sky is a subscriber.
Customer Owned Banking Code of Practice
The relevant provisions of the Customer Owned Banking Code of Practice apply to Big Sky’s products and services. We will make copies of the Code available in our Service Centres, and a downloadable version on our website (see link below). Alternatively, we will mail you a copy on request.
The 10 Key Promises of the Code contain general principles or values applying to our customers, as well as the broader community.
The 10 Key Promises are:
- We will be fair and ethical in our dealings with you
- We will focus on our customers
- We will give you clear information about our products and services
- We will be responsible lenders
- We will deliver high customer service and standards
- We will deal fairly with any complaints
- We will recognise our customers’ rights as owners
- We will comply with our legal and industry obligations
- We will recognise our impact on the wider community
- We will support and promote the Customer Owned Banking Code of Practice
Complaints about breaches of this Code
If you believe we have breached the Code, you can make a complaint to us. If we are not able to resolve the complaint to your satisfaction and the complaint involves a claim that you have suffered loss or detriment, you may then refer the matter to the External Dispute Resolution scheme to which we belong (see Dispute Resolution section on our website). If the complaint does not involve a claim that you have suffered loss or detriment, you can report it to the Compliance Manager:
Code Compliance Committee
Ph: 1300 780 808
A Comparison Rate is an all in one interest rate designed to help people identify the 'true' cost of the loan and is calculated by taking into consideration: the annual interest rate, any discount or honeymoon rate, any discount or upfront fees, and any known ongoing (monthly) fees.
It is a requirement by law that all financial institutions advertise comparison rates when promoting their lending products, to allow people to make a more objective comparison with the lending products offered by other financial institutions. An example of the comparison rate methodology for a Big Sky home loan follows.
The comparison rate is based on fortnightly repayment calculations. It does not include government fees as they are standard regardless of the lender. Whilst a comparison rate may assist you in making more objective comparisons when evaluating competing loan products, it is important to recognise this limitation of comparison rates. Many complimentary loan features that Big Sky offer including the ability to make additional and lump sum repayments without penalty, 100% mortgage offset facility, and free redraw of advance repayments are not taken into account in the comparison rate calculation. For this reason, when comparing lending products it is important to consider additional features which differentiate loan products as well as comparison rates. Comparison rates are calculated for all loans with a fixed term, including home, investment, car and personal loans. Overdrafts and credit cards are classified as continuous lines of credit and therefore a comparison rate cannot be calculated.