 |
|
If you apply for your free Tele-Assist Code authorisation for many services can simply be given over the phone instead of requiring a signed request.
When you call Big Sky on 1300 654 321 you can access our 24 hour telephone banking service for speed and convenience, or speak with one of our friendly consultants (during office hours: 9.00am to 5.00pm, Monday to Friday, AEST).
If you choose to speak to a Consultant, you will require a Tele-Assist Code for confidentiality and security reasons. Without a Tele-Assist Code your access will be restricted to making general enquiries to protect your privacy. To nominate your personal Tele-Assist Code, simply contact us.
|
Your Tele-Assist Code is separate from your "Access Code" for Telephone Banking. Please note that your Tele-Assist Code is similar to a PIN and as such, should not be disclosed to anyone. Avoid nominating obvious words or number sequences. Eg. names, birthdays, postcodes.
The banking activities that you may request and authorise over the telephone using your Tele-Assist Code include:
|
|
- Opening and closing sub-accounts
|
- Alter or cancel Periodical Payment authorities
|
- Alter existing Payroll deduction/Whole of Pay break-up
|
- Alter, provide renewal instructions or open a new Term Deposit
|
- Partial or full redemption of a term deposit with applicable penalty
|
- Order/cancel lost/stolen/damaged cards
|
- Request a stop payment for a member cheque
|
- Complete a Mortgage redraw
|
- Alter or cancel Direct Debits
|
- Alter the link to a Cheque book, Redicard or VISA Card
|
- Add or delete the Sweep facility
|
- Other details as appropriate
|
|
24 hour Telephone banking should continue to be used for account balances, transaction history and funds transfers.
|
> back to top
|
Related information
|
Tele-Assist Code Application
|
Telephone Banking
|
