Account Access

Big Sky’s Internet Banking is available 24 hours a day, and provides an easy and a convenient way for you to access your accounts.

• Account Balances and transaction details
• Pay your bills with BPAY
• Redraw addition loan repayments
• Download and print statements
• Transfer funds

We are very pleased to introduce SMS One time password (SMS OTP) to augment our existing internet banking platform.  SMS OTP provides an additional level of security when you make payments to third parties using Big Sky’s internet banking. 

Firstly should you wish to make use of SMS OTP you will first need to opt in to the service.  Please see below and follow simple  instructions.

How does SMS One Time Password work?

If you are a regular user of internet banking and regularly make payments to your utility provider, insurance company or any other payee you will notice very little change and you will be able to continue to  perform these activities as you always have. 

The primary difference will arise when you  wish to set up a new payee.  In this instance the platform will prompt you to request an SMS OTP which will be delivered directly to your mobile phone number registered at the time of sign up.  Once you receive the 6 digit password you enter  it into the space provided and then perform your banking as you would normally do.  The good news is that when a payee is set up you will not need a SMS OTP for future transactions to that payee.  It is as simple as that.

Between now and 15th March Big Sky encourage all members to sign up for SMS OTP.  We are also encouraging members to ensure you have established a comprehensive list of payees within internet banking so that you are ready to go when you sign up for SMS OTP. 

To assist you in this process we have provided clear instructions for you to follow and a more detailed explanation on the benefits of SMS OTP as well as some Frequently Asked Questions.  Of course we are also very happy to answer any other questions you may have.  If we can assist you further please call our Member Service Team on 1300 654 321

Fact Sheet

Frequently Asked Questions 

Account and Access Facility Conditions of Use

How Do I Register For SMS One Time Passwords?

Step 1 Login into internet banking in the usual manner.

Step 2 Select the Features Menu

Step 3 Select Security Option

Step 4 Click Request

Step 6 Verify mobile phone number to be contacted with the One Time Password

Step 7 Select the account from which the SMS One time Password fees are to be debited

Step 8 Select I agree to the terms and conditions.  Note if you do not agree you will not be able to continue to register

Step 9 Click Request

Step 10 On the confirmation page, check details, if all fields are correct click OK.

If you wish to go back to confirm that you are registered follow steps 2 & 3  above.

Please note you must have access to the phone number you register when performing Internet Banking transactions. If at this point your contact numbers are missing or incorrect please contact our Customer Services Centre on 1300 654 321 to update them.

Phone banking allows you to do most of your banking over the phone and enables customers to have 24 hour access to their funds.

By simply calling 1300 654 321 and following the prompts you can check account balances and transactions, transfer funds, pay bills (via BPAY), activate a Visa or Redicard and even facilitate loan redraws.

Call 1300 654 321 (within Australia), Option 6.

Call +61 3 8635 2880 (outside Australia)

Big Sky is committed to providing customers with 24 hour access to their accounts.

Service Centre

With Big Sky's SMS banking you can check your account balance at times convenient to you, 24/7. You can also check your transactions and the interest you've earned for the current financial year.

To register for SMS banking contact our friendly Customer Services Team on 1300 654 321. Once you've registered text 0428 768 450 for your balance, transaction or interest info:

• Text BAL for Balance
• Text TRN for transaction
• Text INT for Interest.

SMS Alerts

Alerts are a great way to keep track of your money, payments or to set up an account balance notification at the same time each day or week.With SMS Alerts you can find out

• If your account balance falls below a certain amount
• If your credit card payment is overdue
• If you would like your account balance at a certain time each day.

You can set up Big Sky SMS Alerts through Big Sky Internet Banking and you can receive your alerts via SMS or email.

How much do Alerts cost?

Big Sky Alerts cost $0.25 per SMS and will appear on your statement. Email Alerts are free.

Bank@Post is Australia Post’s banking service agency for personal accounts. With facilities at over 3,200 Australia Post outlets around the nation with the Bank@Post sign, you can easily make withdrawals and deposit cheques and/or cash over the counter, (limits apply on withdrawals and when depositing the name on the cheque must be the same as the cardholder).

All you need is to have a Big Sky Personal Account and your Redicard or Visa Debit/Credit Card with an accompanying PIN.

There is no charge to the member to deposit using the Bank@Post service.

Bank@Post , Australia Post and its associated device mark/s are trade marks (registered or otherwise) of the Australian Postal Corporation. All rights reserved.

• BPAY is a convenient alternative to writing cheques and is free and unlimited. Most bills can be paid through BPAY at your convenience using Internet or Phone banking
• Cheque book facilities can be arranged for members (fees apply) although most bills can be paid more conveniently through BPAY or direct debit
• Direct debits and credits can be set up using Big Sky’s BSB number 803-228, and your member number. Big Sky does not charge a fee for valid direct debits and credits.

Tele-Assist

Tele-Assist is an easy and quick way of conducting banking over the phone. Through the establishment of a verbal password members can be quickly verified and then speak with one of our friendly Customer Services Consultants (during office hours: 9.00am to 5.00pm, Monday to Friday, AEST).

To apply for a Tele-Assist Code authorisation call Big Sky on 1300 654 321 - the services can simply be provided over the phone instead of requiring a signed request.

If you choose to speak to a Customer Services Consultant, you will require a Tele-Assist Code for confidentiality and security reasons. Without a Tele-Assist Code your access will be restricted to making general enquiries to protect your privacy. To nominate your personal Tele-Assist Code, simply contact us.

Your Tele-Assist Code is separate from your "Access Code" for Phone Banking. Please note that your Tele-Assist Code is similar to a PIN and as such, should not be disclosed to anyone. Avoid nominating obvious words or number sequences e.g. Names, Birthdays, Postcodes.

Tele-Assist banking activities guide (185 KB)