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Pen or PIN - Big Sky - banking where members benefit


Currently, when you use your Visa card to pay for something at a shop you can press ‘credit’ and sign to accept the transaction.

From 4 June 2008, participating shops in Australia will be able to accept a Personal Identification Number (PIN), giving you an alternative. Of course, you can continue to sign as you’ve always done.



PIN - a quick, easy way to pay
When you’re ready to pay for your goods, check-out staff may ask if you would like to enter a PIN or sign for your purchase.

If you wish to enter your PIN follow the steps below.


1. Check to make sure the amount of the transaction is correct.
2. Press the CREDIT key.
3. Enter your PIN on the keypad.
4. Press the OK/ENTER key.
5. For your protection, the numbers of the PIN you enter are not displayed on the screen – you will see asterisks (****) instead.
6. The screen will show you if the transaction has been approved and you will be issued a receipt.

Remember
  • If you already have a debit or credit card with a PIN, this will not change.
  • If you already have a debit or credit card with no PIN, you need to contact Big Sky.
  • If you want to change your PIN, visit a Big Sky Service Centre.

Keep your PIN a secret
  • Don’t allow anyone else to use your card, PIN or other security information.
  • Always memorise your PIN. If you need advice on managing your PIN, please call us.
  • Always take reasonable steps to keep your card safe and your PIN secret.
  • We will NEVER ask you to disclose your PIN.

Frequently Asked Questions
Q. What is a PIN?
A: A Personal Identification Number (PIN) is a number either allocated to you directly by Big Sky or selected specifically by you and known only by you.

Q: Why do we need a PIN?
A: A PIN is an alternative form of verification. It does not replace signing but offers cardholders a new choice.

Q: Can I still sign for my payments?
A: Yes. You still have a choice between signing or entering a PIN.

Q: I have a PIN on my card already. Do I need a new PIN?
A: No, you can use your existing PIN.

Q: What if I have been issued a PIN but have forgotten what it is?
A: Please contact us and we will advise you on how to get a new PIN.

For more information visit the Pen or PIN Website.


 

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© Big Sky Credit Union Ltd ABN 51 087 651 358, BSB 803 228, AFSL 240735. Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Big Sky recommends you read the Conditions of Use and the Financial Services Guide before acquiring the product.
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