Please note new contact details for reporting lost or stolen cards and unauthorised transactions.
Australia wide toll free: 1800 224 004
Sydney Metropolitan Area: 02 9959 7480
From Overseas: +61 2 9959 7480
Visa Debit/Credit Cards
• Contact Big Sky’s Customer Services Team during business hours (AEST) on 1300 654 321 or
• Visa Hotline on 1800 648 027, 24 hours a day, 7 days a week.
• Ring Cardholder Support Hotline (Australia) on +61 2 8299 9101
• Go into an overseas bank and ask them for the phone number to cancel your Visa Card; or
• Call operator assistance to obtain the Visa Global Assistance phone number for the country you are in.
Please ensure you update your records as from mid December calls to the previous numbers will not be rerouted.